Microsoft Global Issue

13 November 2026. We are aware of the ongoing Microsoft outage which is continuing to affect access to the Microsoft 365 services including Teams, Outlook and Copilot.

The outage started on Thursday (12 Nov), with monitoring website Downdetector seeing issues reported in more than 70 countries

TMU is monitoring the situation, and below is our customer advice if you are a TMU customer.

Managed Services Customers

Please log a case file via the portal (see below) or with email (support@trustmarqueultima.com, if your email account is unaffected).

This will ensure your case is handled correctly follow the incident.

Ways to log the issue

• The TrustPortal https://portal.trustmarque.com.
• ServiceNow portal https://support.trustmarqueultima.com.
• If you cannot access these portals, you can also call the TMU Service Desk on 0118 902 7300.
• Please be advised your account manager may call you directly to provide support and guidance.
• You are advised to take screenshots of the issue you are experiencing on screen, with the date and time visible and save this for further investigations next week.
• Please note, our infrastructure monitoring solutions are unaffected at this time.

Please be more vigilant regarding your IT security for example:

If you use Safelinks, this is not working so if you have a link in emails or attachments, please DO NOT click or open links/attachments until this is back up and running as this could pose a Security Risk.

We advise you to continue to check this page over the next few hours for updates. Thank you for your understanding at this time.

Last updated Friday 13 Nov 10:05 GMT